Our support team is available to help with your account, login, verification, payments, promotions, games and responsible gambling controls. Choose the contact channel that suits the issue and provide enough detail for us to identify what happened without sharing sensitive credentials.
How to Contact Us
| Channel | Suitable for | How to use it |
|---|---|---|
| Live chat | Account access, payment status, verification, bonuses and game questions | Open the support option on our website or in your account |
| Non-urgent enquiries, follow-up information and account documentation when requested | Use the email contact displayed through our official support area | |
| Contact form | General questions and feedback | Complete the form on the Contact page |
Response times depend on the type of enquiry and whether account or payment checks are required. Sending several messages about the same issue can make the history harder to follow, so keep related information in one conversation where possible.
Information to Include
A clear message helps us locate the relevant account activity. Include:
- Your registered email address or username.
- The subject of the enquiry and the approximate date and time.
- For transactions, the payment method, amount and status shown in the Cashier.
- For a promotion or game issue, the offer or game name and any message displayed.
Keep Your Account Details Safe
Never send your password, SMS verification code, complete card number or cryptocurrency private key. Identity and address documents should only be uploaded through the authorised process requested for your account. Our support team does not need your full password to investigate an enquiry.
Payment and Verification Enquiries
Deposits and withdrawals can be affected by account verification, banking schedules, payment-provider reviews or blockchain congestion. Before contacting us, note the status shown in the Cashier. We may request a passport or driving licence, recent proof of address and evidence that the payment method belongs to you.
Responsible Gambling Support
Royal Reels is for adults aged 18 and over. If gambling feels difficult to control, stop playing and tell our support team that your request concerns responsible gambling. We can discuss a break, account restriction, self-exclusion or closure. Independent professional help can provide support beyond one casino account.
Send Us Your Message
Use the contact form below or the support options displayed on our website. We read account enquiries and general feedback carefully and aim to provide a clear, respectful response based on the information available to us.