This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit Royal Reels, create an account, play games, make payments or communicate with our support team. Royal Reels is operated by Digibrite SRL.
By using our website and account services, you acknowledge the practices described here. This policy should be read together with our Terms and Conditions, bonus rules and any privacy notice shown during a specific account process. If a local rule gives you additional privacy rights, those rights continue to apply.
Information We Collect
The information connected with your account depends on how you use our service. We collect details you provide directly, information generated through account activity and limited technical data needed to operate and protect the website.
- Registration details. Your name, date of birth, residential address, country, email address, mobile number, username and account preferences.
- Identity and verification records. A passport or driving licence, proof of address, images or other evidence used to confirm age, identity, residence and payment-method ownership when requested.
- Financial and transaction information. Deposit and withdrawal amounts, transaction dates, payment channel, status and identifiers required to process or investigate a payment. Card and banking data may be handled directly by an authorised payment provider rather than stored in full by us.
- Account and gaming activity. Login records, game sessions, wagers, results, balances, bonus use, responsible gambling requests and interactions with our account controls.
- Technical information. IP address, browser and device type, operating system, language, approximate location derived from network information, cookie identifiers, access times and diagnostic or security logs.
- Communications. Messages sent through live chat or email, feedback, complaints and the information you provide when asking for account assistance.
How We Use Personal Information
We use personal information to provide and administer your account, process requested transactions and maintain the reliability of our service. That includes authenticating access, recording game and bonus activity, responding to support enquiries and communicating changes that affect your account.
Information is also used for identity, age and payment checks; detecting duplicate accounts, unauthorised access, fraud or misuse; applying responsible gambling restrictions; resolving disputes; and meeting record-keeping or regulatory obligations that apply to our operations and service providers.
Where permitted, account and website data helps us understand performance, correct technical faults and make promotions more relevant. Promotional communication is separate from essential account, security and transaction messages, and you can change marketing preferences as described below.
Cookies and Similar Technologies
Cookies and related technologies help keep you signed in, remember preferences, support navigation, measure website performance and identify unusual activity. Some are necessary for account and security functions; others support analytics or marketing where permitted.
Your browser lets you restrict or remove cookies. Blocking necessary cookies can affect login, Cashier functions, games or saved preferences. Cookie choices offered on the website provide the most relevant options for the device and version of the service you are using.
Payments and Identity Verification
Payments involve banks, card networks, PayID participants, cryptocurrency networks and other payment providers, depending on the method shown in your Cashier. We share the information needed to authorise, settle, reverse or investigate a transaction. External providers process data under their own privacy and security arrangements.
Verification documents are used to confirm that an account and payment method belong to the correct person. Your name, address and date of birth should match your account details. Submit documents only through the process indicated in your account or by our support team, and never send us your password or SMS verification code.
When Information Is Shared
We disclose personal information only where there is an operational, security or legal reason to do so. Recipients can include hosting and technology suppliers, game providers, identity-verification services, payment processors, fraud-prevention partners, professional advisers and customer-support systems.
Information may also be disclosed to competent authorities, courts or other parties when required by applicable law, when necessary to establish or defend legal claims, or where we reasonably need to protect players, our service or another person from fraud, misuse or harm.
If the operator, business or relevant assets are reorganised or transferred, personal information may form part of that process subject to appropriate confidentiality and data-protection measures. We do not authorise service providers to use account information for purposes unrelated to the work they perform for us.
International Processing
Royal Reels and the providers supporting our website can process information in more than one country. Privacy laws and government-access rules are not identical everywhere. Where a transfer requires safeguards, we use the contractual, technical or organisational measures appropriate to the circumstances and applicable requirements.
How Long We Keep Information
We retain personal information for as long as it is reasonably needed to operate your account, complete transactions, handle disputes, protect the integrity of the service and meet legal, tax, anti-fraud or record-keeping duties. The period is not the same for every category of information.
Closing an account does not always mean that every record is deleted immediately. Some data can remain restricted from routine use while a required retention period or unresolved claim continues. When information is no longer needed, we delete it or render it anonymous where reasonably practicable.
Security and Account Protection
We use 256-bit SSL encryption to protect data transmitted between supported browsers and our platform, together with access controls, monitoring and operational procedures. No online service can promise absolute security, so your own account practices remain important.
Use a unique password, secure the email address and phone linked to your profile, verify the website address before signing in and sign out on shared devices. Tell our support team promptly if you notice an unfamiliar login, payment or account change.
Marketing Preferences
If you have agreed to receive promotions, we may use your contact details and account information to send offers relevant to your profile. You can use an unsubscribe option in a marketing message or ask support to update your preferences. A preference change can take time to apply to messages already scheduled.
Security alerts, verification requests, payment notices and other service communications are not promotional. We may still send them when necessary to administer or protect your account.
Your Privacy Choices and Requests
Depending on the law that applies to you, you may have rights to request access to personal information, correct inaccurate details, object to or limit certain uses, withdraw consent where processing depends on consent, or ask for deletion. These rights can be subject to identity checks, legal exceptions and required retention.
For a privacy request, contact our support team through live chat or email and describe what you need. We may ask for information that reasonably identifies the account before disclosing or changing personal data. This protects your details from being released to another person.
Some account details cannot be changed directly where doing so would compromise verification or transaction records. Support can explain the appropriate process. If you are dissatisfied with our response, you may have the right to approach the privacy or data-protection authority that applies in your location.
People Under 18
Royal Reels is restricted to adults aged 18 and over. We do not permit minors to create accounts or gamble. If you believe a person under 18 has submitted personal information or used an account, contact our support team so we can investigate and take appropriate account action.
Third Party Websites and Services
Our website can connect to payment services, game content or external pages operated by other organisations. Their handling of personal information is governed by their own notices and controls. Read the relevant privacy information before providing data directly to a third party.
Changes to This Privacy Policy
We may revise this policy when our services, providers or legal obligations change. The version displayed on our website is the one that applies at the time you use the service. Material changes may also be brought to your attention through the website, your account or a registered contact channel.
Contact Us About Privacy
Questions, correction requests and privacy concerns can be submitted through our live chat or email support channels. Include the email address or username linked to your account and a clear description of the request, but never include your password or an SMS code. We will explain any verification step needed before account information can be accessed or changed.